Frequently Asked Questions
General Information
What is the booking process?
Booking with Eastside Event Rentals is easy! Simply browse through our catalog, select the items you want, and fill out the booking form. Once we confirm availability, you'll receive an receipt confirmation with the details (from Stripe). You will also be able to see a reservation ID. Please keep that as handy.
How far in advance should I book?
We recommend booking as early as possible. Especially for weekends and holidays. We typically need at least 2 weeks' notice. For any bookings of service time less than 48 hours, we will add a $25 of a rush fees.
Fees & Payment
What are the rental fees?
Taxes & Fees: we calculate this by applying the standard washington state sales tax and the credit card mechant fees. The merchant fees is what the credit. Card company charges for the transaction. Since we're a small business we have to pass it down as our margins are razor thin. We hope that as we scale our operations we will not have to pass this down to customers.
Do you require a deposit?
Yes, our booking system will automatically include a 2x the order amount as deposit. Dont worry, this is just a hold, you will most likely not see this on your card. On the safe return of the equipment, we will refund it to you (after insepction) within 24 hours. We typically do this within an hour or two.
Refund & Cancellation
What is your cancellation policy?
Cancellations are 100% refundable if cancelled within 72 hours. Beyond that, there is a 10% cancellation fee. Orders cancelled within the last 24 hours will incur 25% fees.
What if I need to make changes to my booking?
Dont worry, just go ahead and call us.
Return & Damage Policy
How do I return the rentals?
Items must be returned by the agreed date and time. Late returns will incur additional charges as per their daily rates. We're usually flexible with return time. Just contact us and we'll help you figure this out.
What if an item is damaged?
Customers are responsible for any damages during the rental period. A damage deposit may be charged at the time of booking.